All Grok help articles

Every Grok troubleshooting guide: outages, billing, API errors and model behaviour, in one place.

Status & Outages

How to tell in under a minute whether Grok is actually down or the problem is on your side.

Grok replies never arrive inside X. Here is how to get responses flowing again.

A white screen, endless spinner, or instant crash on the Grok app — seven fixes in order.

Paid for Grok through X but nothing changed? How entitlements sync and how to force them.

Duplicate Grok charges, what causes them, and the fastest route to a refund.

The payment cleared but Grok still shows limits. How to unstick the entitlement.

What a 429 from api.x.ai actually means and how to design around it.

Every reason api.x.ai rejects your key, and how to confirm which one applies.

Why Grok invents facts, and prompt changes that measurably reduce it.

Why Grok declines a request and how to rephrase so a legitimate question goes through.