Grok App Won't Load? 7 Quick Fixes

Work these in order. Most launch failures clear in the first three steps.

1. Check for an outage. The status page tells you whether the backend is reachable.
2. Force quit and relaunch. A stale session token is the single most common cause of an endless spinner.
3. Update the app. xAI drops support for old clients quickly.
4. Check your device clock. Automatic time is required for the TLS handshake.
5. Disable VPN and private relay. Both can break streaming responses.
6. Sign out and back in. Use the account that holds your subscription.
7. Reinstall. History is stored server side, so nothing is lost.

If it loads but does nothing

A loading app that never answers is a different problem — see Grok is not responding. If it loads but shows a free tier, see subscription not active.