Grok subscription is not active after paying

Quick fix

1. Wait 15 minutes — entitlement sync between the payment processor and your account is not instant.
2. Sign out of every Grok surface (web, X app, Grok app) and sign back in to refresh entitlements.
3. Confirm you paid on the same account you are signed in with. Paying on the web and using a different X handle is the most common cause.
4. Check your receipt email for a failed or pending charge.
5. If it has been over 24 hours, open a billing ticket with the receipt ID attached.