Grok Premium Not Active After Payment
The payment cleared but Grok still shows limits. How to unstick the entitlement.
Updated Aug 13, 2026
Payment success and entitlement activation are two separate events. A gap between them is normal; a gap over 24 hours is not.
Give it 15 minutes
Store purchases in particular relay through a receipt validation step that can lag.
Refresh the session
Entitlements are cached in your session token. Sign out of every surface and back in once. Step-by-step: subscription is not active.
Verify the paying account
Match the receipt email to the account showing limits. A mismatch is the cause in most reports — see Grok billing issues on X.
Restore purchases on mobile
On iOS and Android, use the in-app restore purchases option before contacting anyone. It re-sends the receipt for validation.
When to escalate
Past 24 hours with a posted charge and a matching account, open a billing ticket and include the receipt ID, the charge date, and the account handle.