Change Grok X Premium+ subscription tier or cancel

Managing your Grok X Premium+ subscription, whether you want to upgrade, downgrade, or cancel, is a straightforward process. However, the exact steps vary depending on the platform where you initially subscribed. Grok access is tied to your X Premium+ subscription, so any changes to Premium+ will affect your Grok access.

How to change or cancel your Grok X Premium+ subscription

1. Identify your original purchase platform: This is the most crucial first step. Did you subscribe to X Premium+ (and thus Grok access) directly through X.com on a web browser, or via the Apple App Store on an iOS device, or the Google Play Store on an Android device?
2. If subscribed via X.com (web):
   1. Log in: Go to X.com in a web browser and log into your X account.
   2. Navigate to Premium settings: Click on 'Profile' in the left-hand sidebar, then select 'Premium'.
   3. Manage subscription: Here you will see your current X Premium+ subscription details. Look for options to 'Manage subscription' or similar.
   4. Change tier: If you wish to change your subscription tier (e.g., from Premium+ to a lower tier that still includes Grok if available, or just manage your Premium+ options), you should see options to do so directly from this page. Follow the prompts to select a new plan.
   5. Cancel subscription: To cancel, look for a 'Cancel subscription' or 'Turn off auto-renew' option. Once canceled, your Grok access will remain active until the end of your current billing period.
3. If subscribed via Apple App Store (iOS):
   1. Open Settings: On your iOS device, open the 'Settings' app.
   2. Tap your name: Tap on your name at the very top.
   3. Subscriptions: Tap 'Subscriptions'.
   4. Find X/Grok: Locate 'X' (or 'Twitter') in your list of subscriptions.
   5. Manage subscription: From here, you can choose to change your subscription plan (if multiple X Premium+ tiers are offered) or 'Cancel Subscription'. Apple handles all billing and changes for app store purchases.
4. If subscribed via Google Play Store (Android):
   1. Open Play Store: On your Android device, open the Google Play Store app.
   2. Tap profile icon: Tap your profile icon (usually top-right).
   3. Payments & subscriptions: Tap 'Payments & subscriptions', then 'Subscriptions'.
   4. Find X/Grok: Locate 'X' (or 'Twitter') in your list of subscriptions.
   5. Manage subscription: Tap on the X subscription. You will see options to 'Manage' which may include changing your plan or 'Cancel subscription'. Google handles all billing and changes for app store purchases.
5. Refunds for cancellations: Generally, canceling a subscription stops future billing but doesn't provide a refund for the current period. Refund policies vary by platform. For X.com purchases, refer to X's terms of service. For app store purchases, you would need to contact Apple Support or Google Play Support directly to inquire about a refund, as xAI does not control their refund processes.

Still having trouble managing your subscription?

If you encounter issues managing your Grok X Premium+ subscription through these methods, it's best to reach out to the support channel of the platform you used for purchase. For direct X.com purchases, visit help.x.com. For App Store or Google Play Store subscriptions, contact Apple Support or Google Play Support directly. You may also find our article Change Grok X Premium+ subscription tier helpful.